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Need help with your AppyBaby order?

Need help with your AppyBaby order? Just a few clicks away! Our easy-to-use help center has all the answers you need. From tracking your order to chatting with our team, we're here to support you every step of the way. Visit us today and get the assistance you need.

Want to track your order?

Simply enter the tracking number you received in the field below.

Payment

Yes, all items marked as "FREE" on our website are indeed free with the purchase of a qualifying product. Please note that any applicable shipping and handling fees will still apply.

Unfortunately, we are unable to offer price adjustments for items that have already been purchased. However, we do offer a variety of promotions and sales throughout the year, so be sure to check back often for new deals.

We accept Visa, Mastercard, American Express, and PayPal for online orders. If you would prefer to place your order over the phone, we also accept payment by debit or gift card.

Your credit card will be charged at the time of purchase for the full amount of your order.

At AppyBaby, the safety and security of our customers is a top priority. We use advanced encryption technology to protect your personal and financial information, and we regularly review and update our security measures to ensure the highest level of protection.

If your credit card is denied, it may be due to a variety of reasons such as incorrect card information, insufficient funds, or fraud prevention measures. If you are unsure why your card was denied, we recommend contacting your credit card issuer for more information.

If you believe you have been charged more than the amount of your order, it is possible that there may have been an error in the processing of your payment. Please contact our customer service team for assistance in resolving this issue.

If you have been charged multiple times for the same order, it is possible that there may have been an error in the processing of your payment. Please contact our customer service team for assistance in resolving this issue and for a refund of any duplicate charges.

There could be several reasons why you have not received your refund yet. It could be due to the time it takes for the refund to be processed by your bank or credit card company. It could also be because the item has not been returned to us yet or the return has not been processed. If it has been more than a few days since you initiated the return and you have not received your refund, please contact us so we can assist you further.

Shipping

Currently, there are no disruptions regarding Covid-19. We are operating smoothly and maintaining regular shipping times. Rest assured that all orders will be promptly and securely shipped. We value your patience and understanding.

Please contact our customer service as soon as possible if you need to make any changes to your shipping address. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make any changes.

You will receive an email notification with tracking information once your order has been shipped. You can also log into your account to check the status of your order.

Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to track your package on the carrier's website.

You can track your order by using the tracking number provided to you in your shipping confirmation email. You can also log in to your AppyBaby account to view your order status and tracking information.

If your tracking information shows that your package was delivered but you have not received it, please contact our customer service team as soon as possible. We will work with you to resolve the issue and ensure that you receive your package.

Yes, we are happy to ship to military addresses. Please be sure to enter your full military address when placing your order.

Yes, we do offer shipping to PO Boxes. Please note that some delivery methods may not be available for PO Box addresses.

Yes, we do offer international shipping to select countries. Please note that customs, duties, and taxes may apply and are the responsibility of the customer.

Orders are shipped via a variety of carriers, including USPS, UPS, and FedEx. The specific carrier will depend on the destination and shipping method chosen.

The shipping time will depend on the delivery location and the shipping method chosen at checkout. Generally, orders within the United States will arrive within 7-12 business days, while international orders may take longer. You can find more detailed information on our shipping page or by contacting our customer service team.

Unfortunately, we are unable to accommodate specific delivery dates or times. However, you can choose a preferred delivery method at checkout that may offer delivery options such as evening or weekend delivery.

At this time, we do not offer local pickup or delivery options. All orders must be shipped to a valid shipping address.

Order

To place an order on our website, simply add the items you wish to purchase to your cart and proceed to the checkout page. Fill in your billing and shipping information, and select your preferred payment method. Once you have reviewed and confirmed your order, click the "place order" button to complete the process.

Yes, you can purchase multiple products in a single order on our website. Simply add all the items you wish to purchase to your cart and proceed to the checkout page as usual.

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will do our best to cancel it for you. However, once an order has been shipped, it cannot be canceled.

If you are experiencing issues placing an order through your mobile device, try using a different browser or clearing your cache and cookies. If the problem persists, please don't hesitate to contact us for assistance.

If you receive an email asking you to verify your order details, it means that there may be a problem with the information you provided during the checkout process. Please review and confirm your order details to ensure that everything is correct, and don't hesitate to contact us if you have any questions.

It depends on the items in your order and their availability. If all the items in your order are in stock and ready to ship, they will likely be packaged and shipped together. However, if any of the items are on backorder or unavailable, they may be shipped separately at a later date. We will keep you informed about the status of your order and let you know if it will be shipped in multiple packages.

To use a promo code to get a discount on your AppyBaby order, simply enter the code in the designated field at checkout. The discount will be applied to your order total automatically. Please note that only one promo code can be used per order and certain exclusions may apply.

If you did not receive a confirmation email after placing an order on AppyBaby, please check your spam or junk folder first. If the email is not there, please contact our customer service team for assistance. They will be able to verify the status of your order and ensure it was processed correctly.

If you need to make changes to your order after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee that changes can be made, as orders are typically processed and shipped quickly.

If you need to add items to your order after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee that items can be added to an existing order, as orders are typically processed and shipped quickly. If your order has already been processed and shipped, you will need to place a new order for the additional items.

Yes, you can add a gift message to your order during the checkout process. Simply enter your message in the designated field, and it will be included with your order. Please note that gift messages are limited to a certain number of characters, so keep your message concise and to the point.

General Q&A

AppyBaby Go™ is a compact and portable device designed to heat bottles of breast milk, formula, or water quickly and safely. Simply attach the warmer to the top of your bottle, flip it over so the liquid touches the warming plate, and press the button to select the desired temperature. It's that easy!

On average, it takes about 5-10 minutes to heat a bottle using the GO™ portable bottle warmer, making it perfect for busy parents on the go. The exact heating time will depend on the size and type of bottle you are using, as well as the starting temperature of the liquid.
It takes approximately 5 minutes to heat 3 fluid ounces (90 ml).

Yes, GO™ is designed to accommodate a variety of bottle sizes and types, including plastic, glass, and silicone. However, we recommend double-checking the bottle compatibility before use to ensure a secure and safe fit.

Absolutely! GO™ is designed with safety in mind, featuring a non-toxic heating plate and automatic shut-off to prevent overheating. We also recommend following all usage instructions carefully to ensure a safe and enjoyable experience for you and your little one.

Yes, GO™ is small and lightweight, making it perfect for use on the go. It also comes with a built-in battery that provides up to 6 hours of use, so you can easily pack it in your suitcase or diaper bag for use while traveling.

To keep your GO™ bottle warmer in top condition, we recommend cleaning it regularly with a damp cloth and drying it thoroughly before storing. Avoid using harsh chemicals or abrasive cleaning materials, as they may damage the heating plate or other components.

AppyBaby offers a 1 year warranty on GO™, covering any defects in materials or workmanship. If you experience any issues with your bottle warmer, please don't hesitate to contact our customer support team for assistance.

No, GO™ is designed specifically for heating bottles of breast milk, formula, or water. We do not recommend using it to heat food or other types of liquids, as this may result in damage to the device or potentially unsafe conditions for your baby.

To charge the portable bottle warmer, simply attach the USB charging cable to the warmer and plug it into a power source. The warmer will begin to charge and a white light will appear on the display. When the light turns off, the warmer is fully charged and ready to use.

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